Managed IT Services In Middle Tennessee

What Do Managed Services Look Like?

No matter what kind of business you run, there’s no doubting that you use an abundance of technology. Chances are, business owners would unanimously agree that when it comes to the technology they use it needs to work quickly and accurately, and it needs to be air-tight in terms of security.

Unfortunately, while the goal is the same across industries, the means to arrive at that goal will look different depending on your industry, the amount and type of technology you use, and even the amount of employees you have — and that’s just naming a few factors.

With managed IT services, you bring in an outside IT service provider to take care of your IT needs. A package is created that we tailor specifically to your business and the unique technological needs that you have. This package serves to seamlessly maintain and optimize the technology you rely on daily. This means, first and foremost, we listen to you and take into account what your day-to-day operations look like, what sensitive information you need to protect, IT issues you’ve experienced, and aspects you would like to improve.

Then, we take the time to inspect your IT systems to further flesh out how we can best help you. From there we craft your managed services — we’ll advise you on technology or software upgrades that will improve efficiency as well as how we can improve the cybersecurity of your network.

After we’ve worked together to gain an understanding of what’s best for your IT systems and have decided how to move forward, our IT specialists will work to obtain and implement the technology, software, updates, optimizations, and other IT improvements that will directly impact the effectiveness of your technology systems, and as a result, your business’ productivity.

After the immediate optimizations are taken care of, SunRiver IT will manage your IT as according to the plan we create, and be present to help with IT essentials like our IT helpdesk that’s available 24/7, on-site and off site IT support, regular reports on your IT system’s effectiveness, and so much more.

Benefits Of Managed IT Services

Imagine this: your business no longer has to worry about any IT-related issues ever again. And not only because your IT systems are the best they can be in every sense, but also because you and your employees never have to worry about maintaining, troubleshooting, or addressing any issues or complications that arise.

In a nutshell, that’s what you get with managed IT services. Because the IT responsibilities are being outsourced to an IT firm like SunRiver IT, you can focus on your business and employees. What’s more, that’s just the scenario, that’s not even talking about the individual benefits that come from the arrangement.

Tailored Packages

As we have discussed already, with managed IT services you get a full-service IT management system that’s specifically designed to support your business and its needs. This means that you won’t be paying for services that you don’t need, and any services you use will be engineered around their function in the grand scheme of your business operations.

Transparent, Consistent Pricing

Believe it or not, at SunRiver IT, we charge a flat rate for our managed IT services. Due to the fact that you’re outsourcing your IT systems, we think it’s only right to provide transparent, reasonable pricing. Essentially, we create an optimized IT infrastructure that we maintain and support. As we create your package, we’ll determine your flat rate based on the scale and intricacies of maintaining that infrastructure.

With this payment system, you’re making an investment to have an efficient and effective IT system. So in the event that an issue were to arise, we won’t be charging you extra or hidden fees to fix the problem like you would with a break/fix IT agreement. Instead, we’ll just be holding up our end of the agreement by ensuring that you have the effective and efficient IT infrastructure you were promised.

It is important to note that your fixed fee won’t include the cost of software or hardware upgrades we may recommend.

Increased Productivity And Efficiency With Ongoing Support

As we’ve discussed at length, our mission is to improve your business’ productivity and efficiency by optimizing the performance of your technology and IT infrastructure. To do this we start by taking the necessary steps to improve the IT infrastructure you come to us with. However, the biggest way we improve the productivity and efficiency of your business is by providing ongoing support and optimizations.

Whether it’s our support services like the 24/7 helpdesk or our on and off-site IT support systems, we make sure to always be readily available for whenever you and your employees need help. From being locked out of an email because of a forgotten password to a server outage, with managed IT services no issue is too large or small for attentive, friendly, and caring support.